Australia: ACMA Proposes New Telecommunications Consumer Protection Standard

The Australian Communications and Media Authority (ACMA) is seeking stakeholder feedback on its proposed Telecommunications (Consumer Protections) Industry Standard 2026, which will replace the existing Telecommunications Consumer Protections Code.

The proposed standard introduces stronger, directly enforceable obligations covering responsible sales practices, credit assessments, billing transparency, flexible payment options, mobile coverage information, and safeguards against unfair service disconnections.

Consultation Deadline: November 10, 2026